A The simplest way is to log in to your account using alternative authentication methods including OTP (One Time Passcode) over SMS, call, or email but these alternative methods have some issues on security concern. Therefore, we strongly recommend using a backup security key (or keys) for your security.

A You can use TrustKey’s security key for all applications to support FIDO2 or U2F authentication instead of other brand keys.

A Yes, Indeed. Since your login credentials are stored inside your key TrustKey’s Security Key can be used for multiple computers.

A The Level-2 security certified key should satisfy the stringent security requirements including thorough evaluation for physical security and restricted operating environment. Currently, TrustKey's G-Series Security Keys are the world's first and only authentication devices with FIDO2 Level 2 security certification. For more information, please check with the FIDO Alliance (www.fidoalliance.org).

A Yes, TrustKey’s security key works with MacOS, Windows, Linux, Chromebook OS, and Android.

A TrustKey’s Security keys works with many major web browsers including Chrome, Edge, Firefox, Safari, Brave, and Whale.

A No, a T-series key is equipped with a capacitive sensor, so light touch will do the job!

A If Windows OS is installed on your Mac then TrustKey H-Series Security Keys can be used to login to your Mac. (Windows 10 V1903 or higher)

A Yes, H-Series Security Keys are capable of Windows Hello login as well as other FIDO authentication.

A No, fingerprint can be registered for G-series at "Setting - login option - security key" on Windows 10 v1902 and up.

A Trust key G-series and H-series that use biometric information (fingerprints) store scanned and encrypted fingerprint data in a special secure storage of the MCU. Please rest assured that stored fingerprint data will never be leaked out of the security key even during the registration or authentication process!

A A total of 3 fingerprints can be registered.

A There are two ways. 1. Use Windows Login Options Settings-Login Options-Security Key-Manage fingerprints. However, this method is available for Windows 10 v1903 or higher and is available for Home and Professional versions. 2. Using BioManager Download and register the BioManager application from "Product Data" on the Trust Key website!